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  5. Colorado EBT

The Colorado Electronic Benefits Transfer (EBT) programme is responsible for ensuring that Supplemental Diet Assistance Program (SNAP) and Cash Assistance payments authorized past each county department of human services are issued to approved recipients.

FRAUD Warning: Colorado EBT cardholders are reporting fraudulent/suspicious action in Colorado, Texas and Arizona. EBT cards tin be skimmed or cloned, and anyone can access your benefits if they take your card number and Pivot information. You lot can go on your EBT cards safe through a couple of easy steps - alter your Pin often, and yous can freeze your EBT card to stop new purchases and PIN changes. Log into the ebtEDGE mobile app from your smartphone, or log into the Cardholder Portal  for more information.

Sample EBT card

Almost the Colorado EBT program

The Colorado Electronic Benefits Transfer (EBT) plan, in partnership with a third-political party vendor, is responsible for ensuring that Supplemental Diet Assistance Programme (SNAP) and Greenbacks Help payments authorized by each county department of homo services are issued to canonical recipients. The EBT program processes payment files for SNAP and multiple cash assist programs.

SNAP is distributed to a Colorado EBT card, also known as the Colorado Quest bill of fare. SNAP benefits must be used for SNAP-approved items and cannot exist withdrawn as cash.

Cash benefits are distributed either to the EBT card, a personal bank account or to a prepaid KeyBank debit card via direct deposit. The payment method is determined by the recipient and can be updated at whatever time.

Policy update: Starting Aug. 22, 2021, unused benefits will now be removed from EBT cards after 274 days (9 months). Contact 1.888.328.2656 if yous need a replacement card.

Frequently asked questions about EBT

EBT card data
What is an Electronic Benefits Transfer (EBT) carte?

An EBT card, also known as the Colorado Quest menu, allows Supplemental Diet Assistance (SNAP) benefits and some Cash Assistance funds to exist electronically transferred for use.  It looks like a credit or bank menu and tin exist used at any authorized store across the country that has the EBT or Quest card logo. In Colorado, SNAP benefits are only issued on an EBT card. Funds are accessed past using a personal identification number (PIN) prepare by the cardholder. The PIN is what keeps benefits safe; for more data see "How do I protect my benefits on my EBT carte du jour?" below. If the card is lost, stolen or damaged, it can exist replaced by calling EBT Client Service at 1.888.328.2656 or one.800.659.2656 (TTY).

How do I use my EBT bill of fare?

Earlier you complete the purchase, information technology is important to know the remainder on your EBT account. The following steps can be followed to use your EBT bill of fare:

  • At bank check-out, swipe your EBT carte du jour through the Point-of-Auction (POS) last or if necessary, you tin hand your card to the cashier for manual entry.
  • Some devices may crave y'all to select food or cash. Select nutrient or cash based on the transaction.
  • Enter your four-digit Pin. *Do not provide your Pivot verbally, the store clerk should never crave you lot to provide it.
  • Printing the OK or ENTER key.
  • Verify the buy amount and if information technology is correct, printing the Aye fundamental. *If there are not plenty funds to cover the full purchase amount, some devices may require manual entry of the available food balance.
  • The cashier will requite you a receipt for your completed buy; cheque your receipt to make sure the amount is right. The shop receipt will show the remaining balance in your business relationship.

The above steps may be slightly different for each type of POS last, but the cashier can help you lot if needed.

Sentinel a short video on using your EBT card:

  • English
  • Spanish
When will my benefits be available on my EBT card?

SNAP Benefits or Cash Assistance volition be posted to your EBT business relationship upon the approval of your application. For ongoing benefits please see the Benefit Issuance section on the EBT card brochure (English or Castilian).

Can I apply my EBT card in another state?

You can use your EBT card in whatsoever authorized retail location in the U.S. that displays the EBT or Quest logo. Colorado may block transactions in certain cities/states if fraud is detected, and you may be required to call to have your carte unlocked for those locations. Click here for more than information.

Wyoming uses a different EBT card, called Smartcards. If you demand to use your EBT card in Wyoming, do then at the larger chain stores that have their own equipment to process both types of EBT cards.

Click here for SNAP-eligible food items.

How can I check the residual of my EBT bill of fare?

The easiest way to know your business relationship residuum is to go along your receipts. If yous don't have your receipts, you may bank check your residuum via the Cardholder Portal or by calling EBT Customer Service at i.888.328.2656 (1.800.659.2656 - TTY).

Do I have to apply all of my benefits the calendar month I get them, or will they be carried over into the side by side month?

Whatever benefits left at the end of the month volition be carried over into the next month. Benefits not used volition be removed from the bill of fare later 274 days (9 months). Contact your local county office if you lot have any questions regarding your benefits. Find your local canton office information here.

What should I do if my EBT carte du jour is lost, stolen or damaged?

If your EBT card is lost, stolen or damaged, call EBT Customer Service at 1.888.328.2656 (1.800.659.2656 — TTY) to written report it and order a new card. This is an automated number that will request your sixteen-digit card number; if you lot practise not have the card number, hold on the line for boosted options. Salvage the EBT Client Service number to your phone contacts, as it can be useful in the future if yous need to guild a replacement and check your remainder.

If you misplaced your EBT bill of fare and want time to expect for it, y'all can freeze your EBT to prevent new purchases, PIN changes and ATM transactions. You can freeze and unfreeze your carte at any time past:

  • Logging into the ebtEDGE mobile app
  • Logging into the Cardholder Portal (ebtedge.com)

If you lot cannot locate the card:

  • Telephone call EBT Customer Service at 1.888.328.2656 (one.800.659.2656 — TTY) to order a replacement carte; or
  • Contact your local canton office to obtain a replacement card
How exercise I protect my benefits on my EBT bill of fare?

The PIN is what safely protects benefits on the EBT card. Cull a unique four (4) digit PIN past calling EBT Customer Service at ane.888.328.2656 (ane.800.659.2656 — TTY) or through the Cardholder Portal. Lost or stolen SNAP benefits cannot be replaced when the card and PIN are used. E'er be mindful of the following:

  • Change the Pin frequently, as skimming devices tin easily place menu and Pivot information.  A best practise is to change your Pin before getting your benefits each calendar month
  • Avert using loftier-hazard PINs that may exist easily identifiable such as 1234, 1111, etc., or a number sequence known to others, such as year of nativity.
  • Never write the Pin on the bill of fare or store it with your card.
  • When at an ATM or a Bespeak of Sale (POS) device, cover the keypad while entering the PIN.
  • When possible, avoid questionable ATM or Bespeak of Sale (POS) devices.
  • Be careful who you lot share your menu and PIN with because you, every bit the cardholder, are responsible for all transactions.
  • Do not share your PIN with a retailer or whatever agency. A State or County representative would never ask for information technology

Yous can besides protect your benefits past freezing your EBT menu to prevent new purchases, Pin changes, and ATM transactions.  You can freeze and unfreeze your card at any fourth dimension by:

  • Logging into the ebtEDGE mobile app
  • Logging into the Cardholder Portal (ebtedge.com)

If yous suspect suspicious action related to your EBT account, immediately call EBT Customer Service at 1.888.328.2656 (1.800.659.2656 — TTY) to file a transaction dispute or to guild a new EBT card.

Can I manage my EBT account online?

Register your EBT card and manage your EBT account via the Cardholder Portal.

To manage your benefits or apply for benefits online log on to Colorado PEAK or download the MyCOBenefits app past searching for MyCOBenefits in the App Store on your mobile device.

How practise I change my address on my EBT business relationship?

Contact your local county office to written report your new address and if needed, request a replacement EBT card. Notice your local canton office information here. Addresses cannot be updated by calling the EBT Customer Service number that is listed on the back of your card.

Tin I make online purchases with my EBT Carte du jour?

Some retailers including Amazon and Walmart accept been approved through FNS to provide online purchasing with an EBT Bill of fare. Please note that Amazon only allows SNAP purchases and Walmart allows SNAP and Greenbacks purchases. Delight come across their webpages or mobile applications for more information.

My benefits were not deposited into my EBT account this month, what should I do?

Contact your local canton office or log on to Colorado Top for information regarding your benefits. Detect your local county office information here.

How exercise I change the PIN on my EBT Card?

There are two options:

  • Phone call EBT Customer Service at 1.888.328.2656 or 1.800.659.2656 (TTY) and follow the prompts to change your Pin.
  • You can also manage your EBT business relationship online including updating your Pivot via the Cardholder Portal.

For more information on PIN safety, come across "How do I protect my benefits on my EBT card?" (above).

How can I dispute an EBT transaction/ATM mis-dispense?

If a retailer overcharged your EBT card or the ATM did not dispense your cash funds, you can file a transaction dispute. A transaction dispute can only be filed for a transaction that occurred every bit a event of a system error, causing your EBT card and the point of auction device to be out-of-residual.

The steps to file a transaction dispute can be found here. You accept xc calendar days to file the dispute; nonetheless, you should file the claim correct away. The EBT client service representative will provide you lot with a case/claim number and boosted information regarding the investigation/claim process.

SNAP on my EBT card
What tin can I purchase with my SNAP benefits?

Colorado does not permit hot and prepared nutrient items for immediate consumption to exist purchased with SNAP benefits. View a total list of SNAP-eligible nutrient items here.

For additional information, visit the SNAP page.

Cash on my EBT carte
I received a letter of the alphabet stating that I used my EBT bill of fare at a prohibited location. Who tin can I speak to about this misuse notification?

Contact your local county office or log on to Colorado PEAK for information regarding your benefits. Find your local county office data hither.

What is considered an EBT prohibited location and how would I know where not to employ it?

Your Colorado EBT card can exist used for purchasing groceries and withdrawing cash from ATMs, just there are several types of places where EBT card usage is strictly prohibited. Click here for more information.

How do I withdraw my greenbacks from my EBT card?

Cash can be used at any authorized retailer to make a purchase, get cash back with a purchase or to withdraw funds from an ATM with the EBT or Quest logo. At that place is a 32-cent fee each time you withdraw greenbacks from an ATM; any additional ATM surcharge may utilize.

Some retailers may permit cash withdrawals by going to the customer service desk.

Direct deposit and KeyBank prepaid debit card
How do I update or remove my bank account data?

If you are a client receiving Cash Assistance, consummate the Client Direct Deposit form.

If you lot are a provider receiving cash payments, complete the Provider Direct Eolith form.

I am interested in using the KeyBank prepaid debit bill of fare. What should I practice?

If you are a client receiving Cash Assist, review and complete the Client KeyBank Enrollment form.

If you are a provider receiving cash payments, review and complete the Provider KeyBank Enrollment class.

Tin can I have my Cash Assistance directly deposited to my personal account instead of my EBT menu?

Yes, please utilize the Straight Deposit form to enroll.

I am currently using a KeyBank prepaid debit card to access my Greenbacks Help. Who practise I contact with questions about managing my KeyBank account or to gild a replacement card?

Delight contact Key2Benefits Customer Support directly (you cannot go into a KeyBank co-operative for aid). More information is available in English language or Castilian.

I am a provider and need to update my banking information, how exercise I do that?

Please download the Direct Deposit Enrollment form, read through the instructions and submit to the course.

I am a provider and need to know when I will receive my next payment. What can I do?

Contact your local county part for information regarding your payment. Find your local county office information hither.